Privacy Policy

Privacy Policy

At Mubimart, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and use our services.

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website.

1. Information We Collect

1.1 Personal Information
We may collect the following personal information to process your orders and provide services:

  • Name (first and last)

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Country, state, city, and zip code

  • Payment details (credit card, PayPal, or other payment methods)

  • Account login details where applicable

1.2 Identifiers & Registration Data

  • Information collected when you create or register an account with us, including your name, email, and phone number.

  • Data collected during sign-ups, newsletter subscriptions, or customer accounts.

1.3 Non-Personal Information

  • Device information, browser type, IP address, operating system, and location.

  • Browsing activity on our site such as visited pages, time spent, and referring websites.

1.4 Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to:

  • Remember preferences and shopping cart contents.

  • Track events like “Add to Cart,” “Initiate Checkout,” “View Content,” “Complete Payment,” and “Search.”

  • Measure marketing campaign performance and website usage.

1.5 Data from Integrations & APIs

  • Information shared through our integrations with third-party services, including Order APIs and Customer APIs, which may collect data about your order details, checkout behavior, and customer information.

2. How We Use Your Information

2.1 Order Processing and Fulfillment
We use your data to process orders, manage payments, arrange shipping, and provide customer support.

2.2 Marketing and Promotions
With your consent, we may use your email or phone number to send you promotions, special offers, and product updates. You may opt out at any time.

2.3 Improving Our Website & Services
We analyze browsing data, site searches, and purchase behaviors to improve our product offerings and customer experience.

2.4 Fraud Prevention and Security
We use personal identifiers and payment data to detect fraudulent activities, verify your identity, and ensure safe transactions.

2.5 Advertising and Analytics
We share limited data (such as hashed email, browsing activity, and checkout events) with advertising platforms like TikTok, Google, and Meta to deliver relevant ads and measure campaign performance.

3. How We Protect Your Information

3.1 We use SSL encryption and secure payment gateways to protect your sensitive data.
3.2 We implement strict access controls and only authorized personnel have access to your data.
3.3 While we strive for the highest level of protection, no method of internet transmission or electronic storage is 100% secure.

4. Sharing Your Information

4.1 Service Providers
We share data with trusted partners who help us process payments, deliver products, and manage marketing campaigns.

4.2 Advertising Partners
We share anonymized and hashed identifiers with platforms like TikTok, Facebook, and Google to optimize advertising and measure performance.

4.3 Legal Obligations
We may disclose your information when required by law or in response to valid legal processes.

5. Your Rights and Choices

5.1 Access and Update
You have the right to access, correct, or update your personal information at any time by logging into your account or contacting support.

5.2 Opting Out of Marketing
You can unsubscribe from marketing emails or SMS messages at any time.

5.3 Cookies and Tracking
You may control cookies through your browser settings. Note that disabling cookies may affect your shopping experience.

5.4 Right to Erasure
You may request that we delete your account and associated personal data, subject to legal obligations.

5.5 Data Portability
You can request a copy of your personal data in a structured, commonly used format.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies before sharing personal data.

7. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children.

8. International Data Transfers

As Mubimart operates globally, your data may be processed in countries outside your own, including the UK, EU, and USA. These countries may not provide the same level of data protection as your home country.

9. Compliance

Mubimart is registered with the UK Information Commissioner’s Office (ICO) and complies with GDPR, CCPA, and other applicable privacy regulations.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with the revised date at the top of the page.

11. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

Thank you for choosing Mubimart!