FAQs

Mubimart offers shipping to various locations. To determine if we ship to your specific address, please enter your location details at checkout.

Yes, Mubimart provides international shipping options. Shipping availability and rates may vary based on the destination country. Please check the shipping options during checkout for more details.

Shipping times depend on the destination and the shipping method selected. Estimated delivery times will be displayed at checkout after you enter your shipping information.

Mubimart may offer free shipping promotions periodically. Please check our homepage or subscribe to our newsletter to stay updated on current offers.

Shipping rates vary based on the destination, weight, and dimensions of the package. Exact shipping costs will be calculated and displayed during the checkout process.

Yes, once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track your package.

Mubimart partners with reputable carriers to ensure timely delivery. The specific carrier for your order will be indicated in your shipping confirmation email.

Delivery to PO Boxes and APO/FPO addresses may be limited. Please enter your address at checkout to see if delivery is available to your location.

Our delivery partners may provide contactless delivery options. Please check the carrier's policies or contact our customer support for more information.

If your tracking information indicates that your package has been delivered but you cannot locate it, please check with household members or neighbors. If you still cannot find it, contact our customer support for assistance.

Currently, Mubimart does not offer local pickup services. All orders are shipped directly to the address provided at checkout.

Delivery times depend on your location and the shipping option selected at checkout. Standard shipping usually takes 5–10 business days, while express options may deliver in 2–5 business days.

Mubimart offers free shipping on orders over $99. For orders below $99, shipping costs are calculated based on weight, destination, and shipping method

Yes, you will receive a tracking number via email once your order is shipped. You can track your order on our website or our logistics partner.

Yes, express shipping is available at checkout for an additional fee. Delivery times depend on your location.

While we strive to ensure timely delivery, delays may occur due to customs or unforeseen circumstances. If your order is delayed, please contact customer support for assistance.

Yes, you can update your shipping address before your order is shipped. Contact our customer support team immediately to request a change.

To place an order, browse our product categories, select the desired items, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

If you wish to modify or cancel your order, please contact our customer support team promptly. We will assist you as long as the order has not been processed or shipped.

You can check your order status by logging into your Mubimart account and navigating to the 'Order History' section. Additionally, you will receive email updates regarding your order's progress.

Yes, you can add multiple items to your cart and purchase them in a single transaction.

If an item is out of stock, it will be indicated on the product page. You may have the option to sign up for notifications when the item becomes available again.

Yes, after placing an order, you will receive a confirmation email summarizing your purchase details.

Items added to your cart will remain there for a limited time. However, availability is not guaranteed. For a more permanent solution, consider adding items to your wishlist.

If you realize you've ordered the wrong item, please contact our customer support immediately. We will assist you in correcting the order if it has not yet been processed or shipped.

To reorder a previously purchased item, log into your account, navigate to your 'Order History,' and select the item you wish to purchase again.

If you realize you've ordered the wrong item, contact our customer support team immediately. We’ll do our best to help you modify the order as long as it hasn’t been processed or shipped.

Log in to your Mubimart account, navigate to your 'Order History,' and select the item you’d like to reorder. You can add it to your cart and proceed with the checkout process.

Yes, an order invoice will be sent to your registered email address immediately after your purchase. You can also download a copy of your invoice from your account under 'Order History.'

Orders can be canceled before they are shipped. Contact customer support as soon as possible to request cancellation.

Yes, you can make changes to your order before it is processed. Reach out to our support team for assistance.

Yes, you will receive a confirmation email immediately after placing your order.

Log in to your Mubimart account and navigate to the 'Order History' section to view your order status. You’ll also receive email updates.

At Mubimart, we use Shopify Payments, which supports a wide range of payment options, including major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and local payment methods depending on your region.

Yes, your payment information is highly secure. Shopify Payments uses advanced encryption and complies with PCI DSS (Payment Card Industry Data Security Standards) to protect your transaction data.

Yes, Mubimart accepts gift cards issued through our store. If you have store credit, you can use it during checkout.

Absolutely! Shopify Payments allows us to accept international credit cards, making shopping at Mubimart convenient for customers worldwide.

While Mubimart does not charge additional fees for international payments, your bank or card issuer may apply a currency conversion fee or an international transaction fee. Please check with your provider for details.

Shopify Payments supports installment payment options like Shop Pay Installments in select regions. During checkout, eligible customers can choose to pay in installments if available.

At this time, we only accept one payment method per transaction. If you have a gift card, you can combine it with another payment method.

Payment may be declined for several reasons, such as incorrect card details, insufficient funds, or restrictions from your card issuer. Please double-check your information or contact your bank for assistance.

Shopify Payments supports multiple currencies. The available currencies depend on your location and will be displayed during checkout.

Double-check your card details, ensure sufficient funds, or try another payment method. If the issue persists, contact your bank or our support team.

Eligible customers may use installment payment options like Shop Pay Installments, depending on availability in their region.

Mubimart offers a hassle-free return policy for most items within 30 days of delivery. The items must be unused, in their original packaging, and accompanied by proof of purchase. Certain exclusions may apply, such as perishable or personalized items.

To start a return, visit our Returns page, or contact our customer support team with your order details. We will guide you through the return process.

In cases where the return is due to our error (e.g., incorrect or defective items), Mubimart will cover the return shipping cost. For other reasons, customers are responsible for return shipping fees.

Refunds are processed within 5–7 business days after we receive and inspect the returned item. You will be notified via email once the refund has been issued. The time for the refund to appear in your account depends on your payment method and bank.

Yes, exchanges are possible for most products. If you’d like to exchange an item, please contact customer support to check availability and initiate the process.

If you receive a damaged or defective product, contact us immediately with photos and details of the issue. We will arrange a replacement or refund at no additional cost.

Yes, certain items are non-returnable, such as perishable goods, personalized products, and items marked as final sale. Details are provided on the product page.

Yes, items purchased with a gift card are eligible for return. Refunds for such purchases will be issued as store credit.

Our website reflects real-time stock availability. However, due to high demand, some items may sell out quickly. If an item is out of stock, you may have the option to receive a restock notification.

Certain products come with a manufacturer’s warranty, which will be mentioned on the product page. For more details, contact our support team.

We strive to provide accurate product descriptions and images. Slight variations may occur due to lighting or device screen settings.

Yes, products that require assembly or installation typically come with user manuals. If you need assistance, our support team is happy to help.

Absolutely! If you need more information about a product, feel free to contact us, and we’ll provide as much detail as possible.

Mubimart is committed to sustainability and offers a selection of eco-friendly products. Check the product details or search using our "Eco-Friendly" tag to find them.

Yes, Mubimart ensures all products are sourced from trusted suppliers and are 100% authentic.

Product dimensions and specifications are listed on the product page. If you need additional details, contact customer support.

Certain items may be personalized. Check the product page for customization options. Or contact our customer support.

Product availability is updated in real-time. If a product is out of stock, it will be indicated on the product page.

Currently, we do not offer pre-orders for out-of-stock items. You can sign up for restock notifications on the product page.

Product dimensions, specifications, and other details are provided on the product page under the 'Description' or 'Details' section.

Warranty information, if applicable, is mentioned on the product page. For additional details, contact customer support.

Yes, Mubimart offers bulk purchasing options for select products. For more details, contact our customer support team.

All products are eligible for free shipping if your order total exceeds $99. Shipping eligibility is also mentioned on the product page.

Product tutorials or usage instructions are available for certain items, either on the product page or as downloadable manuals. Contact us if you need further assistance.

Replacement parts are available for select products. Check the product page or contact us for availability.

We regularly update our inventory with new products across all categories. Keep an eye on the 'New Arrivals' section for the latest additions.

Yes, Mubimart uses Judge.me to ensure reviews are from verified customers who have purchased the product.

Yes, assembly instructions are included with the product or provided as a downloadable PDF on the product page.

Maintenance and care instructions, if applicable, are provided on the product page. For additional tips, contact our support team.

Voltage and plug compatibility are mentioned in the product specifications. Ensure the product matches your country’s standards before purchasing.

Products like food items, cosmetics, or perishables include expiration dates on the packaging or product page.

If you’re looking for a product not currently available, contact us, and we’ll try to source it for you.

While creating an account is not mandatory, we recommend it for a faster checkout experience and to track your orders easily.

Click the "Sign Up" button on our homepage, fill in your details, and set up a password. Once registered, you can access your order history and manage your account.

Click the "Forgot Password" link on the login page. Enter your registered email address, and we’ll send you instructions to reset your password.

Yes, log in to your account and navigate to the "Account Details" section to update your information.

If you wish to delete your account, please contact customer support, and we will assist you.

By creating an account, you can: Track your order history and status Save your shipping and payment information Access exclusive offers and discounts Earn and redeem loyalty points Receive personalized product recommendations

Click on the 'Log In' button at the top of the website and enter your registered email address and password.

Log in to your account, navigate to 'Payment Methods,' and add, edit, or remove saved cards for a seamless checkout experience.

Yes, you can save multiple shipping addresses in your account for convenience.

Yes, Mubimart complies with GDPR and uses advanced encryption to protect your personal data.

Yes, log in to your account and navigate to the 'Order History' section to view your past orders.

You can manage your email preferences in the 'Account Settings' section. Uncheck the promotional emails option to unsubscribe.

Yes, you can log in to your Mubimart account using any mobile browser or device.

If you suspect any unauthorized activity, reset your password immediately and contact our customer support team for assistance.

Yes, you need an account to earn and redeem loyalty points. Sign up to start enjoying loyalty benefits.

Yes, Mubimart offers a loyalty program where customers earn points for completing specific actions, such as clicking review links in post-purchase emails or making purchases. Points can be redeemed for discounts, free shipping, or e-gift cards.

Points are earned by clicking review request links in post-purchase emails and through purchases. Additional ways to earn points may include special promotions or referrals.

Redeem your points at checkout by selecting the reward you’d like to use. Options include discounts on purchases, free shipping (for orders below $99), or e-gift cards.

Loyalty rewards cannot be combined with other discounts unless otherwise stated.

Points are non-transferable and must be used by the account holder.

Log in to your account and navigate to the 'Loyalty Program' section to view your points balance.

Points typically do not expire, but check the program terms for specific conditions.

Mubimart Gift Cards are digital gift cards that can be purchased and sent to friends or family. They can be used to shop for any product on our website.

You can purchase a Mubimart Gift Card directly from our Gift Cards page. Select the desired amount, add it to your cart, and proceed to checkout.

Mubimart Gift Cards are available in multiple denominations, ranging from £10 to £500. Custom amounts may also be available.

Gift cards are delivered digitally via email to the recipient. During checkout, you can enter the recipient's email address for direct delivery.

Yes, you can include a personalized message when purchasing the gift card to make it special for the recipient.

No, Mubimart Gift Cards do not expire. They can be used at any time.

No, gift cards cannot be used to purchase other gift cards.

To redeem a gift card, enter the unique code during checkout in the 'Gift Card or Discount Code' field. The card's value will be applied to your order total.

The remaining balance will stay on your gift card and can be used for future purchases.

Yes, you can use multiple gift cards during checkout, provided the combined total does not exceed the order value.

Yes, you can use a gift card and a discount code on the same order.

Contact our customer support team with proof of purchase, and we’ll help you retrieve your gift card details.

Yes, you can check your gift card balance by clicking on the link provided in the original gift card email or contacting customer support.

No, gift cards are non-refundable and cannot be exchanged for cash.

Yes, if the gift card balance is less than your order total, you can pay the remaining amount using another payment method.

If you experience issues using your gift card, contact customer support for assistance.

Yes, gift cards can be applied to any purchase, including sale or discounted items.

Yes, if you haven’t redeemed the gift card, you can share the code with someone else for them to use.

Yes, Mubimart offers bulk gift cards for corporate gifting. Contact us for more details and pricing.

Contact our customer support team immediately if you suspect your gift card has been used without your permission.

Yes, Mubimart offers digital gift cards that can be purchased and sent to friends or family. These are available in various denominations.

To redeem a gift card, enter the unique code provided at checkout. The gift card amount will be applied to your order total.

Yes, you can use a discount code alongside a gift card during checkout, as long as the discount code is valid and applicable to the products in your cart.

Only one discount code can be applied per order unless otherwise specified in the promotion details.

If you return an item purchased with a discount, the refund will reflect the discounted price. For gift card purchases, refunds will be issued as store credit.

Yes, Mubimart complies with GDPR and uses advanced security measures to protect your personal data.

Mubimart only shares data necessary for fulfilling your orders, such as with shipping providers. Your data is never sold.

We collect necessary information such as your name, email address, shipping address, phone number, and payment details to process your orders and provide a seamless shopping experience.

Your personal information is used to: Process and deliver your orders Send order updates and notifications Provide customer support Share special offers and promotions (if you opt-in)

We use advanced encryption protocols, such as SSL (Secure Socket Layer), to protect your data during transmission. Our systems are designed to comply with GDPR regulations and other privacy standards.

Mubimart does not store your full payment information. Payments are securely processed through Shopify Payments, which complies with PCI DSS (Payment Card Industry Data Security Standard) to ensure maximum security.

Yes, you can request the deletion of your data by contacting our customer support team. Please note that some information may be retained for legal or regulatory purposes.

Log in to your account and navigate to the 'Privacy Settings' section to update your preferences for data usage, promotional emails, and cookie settings.

Yes, we use cookies to enhance your browsing experience, track site performance, and improve our services. You can manage your cookie preferences in the 'Privacy Settings' section.

As a UK-based company, Mubimart adheres to GDPR regulations. You have full control over your data, including the right to access, update, or delete your information.

We only contact you for order-related updates or if you’ve opted in to receive promotional emails. You can unsubscribe from promotional emails anytime.

Reset your password immediately and contact our customer support team for assistance.

Yes, all checkout processes are encrypted using SSL to protect your payment details. Additionally, Shopify Payments ensures secure transactions.

If you notice any privacy or security concerns, email us at support@mubimart.com, and we will investigate promptly.

Mubimart does not knowingly collect information from children under 16. If you believe a child has provided us with personal information, please contact us to address the issue.

Use a strong, unique password for your account and update it regularly. Avoid sharing your login credentials with others.

All official Mubimart emails are sent from our verified domain. Be cautious of phishing scams and report suspicious emails to us immediately.

Currently, two-factor authentication is not available. However, we are continuously improving our security measures to ensure your account safety.

In the unlikely event of a data breach, we will notify affected customers and relevant authorities promptly, as required by law.

Yes, we have security systems in place to monitor for unusual activities. If any suspicious activity is detected, we will notify you immediately.

You can reach our customer support team via: Email: support@mubimart.com Live Chat: Available on our website during business hours Contact Form: Fill out the form on our "Contact Us" page

Our customer support team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT). We aim to respond to all queries within 24 hours.

Currently, we do not offer phone support. However, our email and live chat services are quick and efficient to assist you.

We strive to respond to all inquiries within 24 hours, excluding weekends and holidays. For urgent queries, please use our live chat feature.

Our support team primarily communicates in English. However, we will do our best to assist customers in other languages using translation tools if needed.

If you encounter an issue with your order, such as a missing item or damage, please contact us immediately via email or live chat. Provide your order number and a brief description of the issue.

If your order has not yet been processed or shipped, we may be able to cancel or modify it. Contact our support team as soon as possible with your order details.

Contact our customer support team with your order number and a photo of the incorrect item. We will resolve the issue promptly by sending the correct product or offering a refund.

Yes, if you need help tracking your order, contact our support team with your order number, and we’ll provide you with an update.

For product-related queries, check the product page for detailed descriptions and specifications. If you need further assistance, reach out to our support team.

Yes, we have a comprehensive FAQ section available on our website, covering topics such as shipping, returns, payments, and more.

If you encounter any technical issues, such as errors during checkout, please contact our support team with details of the problem, including screenshots if possible.

Absolutely! We value your feedback. You can share your experience by emailing us or filling out the feedback form on our website.

Currently, we do not offer callback services. For detailed assistance, contact us via email or live chat.

If you don’t hear back from us within the expected timeframe, check your spam/junk email folder. If there’s still no response, please follow up via email or live chat.

Yes, we provide support for corporate and bulk purchases. Please contact our team for more details on pricing, customization, and delivery options.

We strive to provide excellent service. If you have a complaint, email us at support@mubimart.com with detailed information, and we’ll work to resolve it promptly.

Yes, our support team can help you choose the best product for your needs. Contact us with your requirements, and we’ll provide recommendations.

Yes, you can request a copy of your chat or email thread for your reference.

For warranty-related issues, contact our support team with your order details, a description of the issue, and any applicable photos. We will guide you through the warranty claim process.

Try clearing your browser’s cache, using a different browser, or accessing the website from another device. If the problem persists, contact us.

If you experience issues during checkout, please reach out to our support team for assistance.

Ensure that your email address is entered correctly and check your spam or promotions folder. Add Mubimart to your trusted contacts list to ensure future emails reach your inbox.

Yes, Mubimart is mobile-friendly, allowing you to browse and shop conveniently from your smartphone or tablet.