Refund Police

Mubimart Refund Policy

At Mubimart.com, we want your shopping experience to be simple and worry-free. If you’re not happy with your purchase, we’re here to make things right. Below is our refund and return policy.

Returns and Refunds

1. Eligibility for Returns

  • Timeframe: Most items can be returned within 30 days of delivery.
  • Condition: Items must be unused, in their original packaging, and include all accessories, tags, or manuals.
  • Non-returnable Items:
    • Personal care items like opened skincare or grooming products.
    • Gift cards or digital products.
    • Customized or special-order items.

2. Refund Process

  • How It Works:
    1. Contact our customer service team with your order number.
    2. Provide evidence like photos or videos for issues such as damage or defects.
    3. Ship the item back to us if requested.
  • Refund Method: Refunds are issued to the original payment method.

3. Shipping Costs for Returns

  • Our Responsibility: If the return is due to our mistake (e.g., wrong or damaged item), we’ll cover return shipping costs.
  • Customer Responsibility: If you return an item for personal reasons (e.g., you changed your mind), return shipping is your responsibility.

Refund Scenarios

1. Late or Undelivered Orders

  • Refunds are eligible if:
    • The item has not arrived 60 days after shipping.
    • For orders to the USA, this timeframe is 45 days.
    • For orders to Brazil, it is 110 days due to customs delays.
  • Exceptions: Refunds are not available if tracking shows the item was delivered or if issues like insufficient address or unclaimed packages occur.

2. Damaged Items

  • Full Refund or Replacement: For items that arrive significantly damaged.
  • Partial Refund or Replacement: For items with minor damage that doesn’t affect functionality (e.g., small scratches).
  • What You Need to Do: Submit photos or videos of the damage within 7 days of delivery.

3. Incorrect or Missing Items

  • Incorrect Items: Full refund or replacement for wrong products.
  • Missing Items: Partial refund, replacement of missing parts, or full replacement if the issue affects functionality.

Order Cancellations

  • You can cancel orders before processing for a full refund.
  • Exceptions: Customized or pre-ordered items cannot be canceled after payment.

How to Start a Return or Refund

  1. Contact Us: Email us at support@mubimart.com with your order details and the issue.
  2. Provide Evidence: Attach photos, videos, or other proof as needed.
  3. Follow Instructions: Our team will guide you on the return or refund process.

Need Help?

We’re here to assist you with any questions or concerns about your order. Contact us at support@mubimart.com for quick support.

This policy ensures a fair and smooth process for both our customers and our team. Thank you for shopping with Mubimart.com!